NHS App to Become Default Patient Communication Tool, Saving £200m Over Three Years
The NHS app will become the default method of communication for millions more patients in England, as part of a digital transformation plan set to save the health service £200 million over the next three years, the UK government has announced.
Digital-First Strategy to Replace Millions of Letters
Under a £50 million investment, more test results, screening invitations, and appointment reminders will be delivered directly to patients’ smartphones, replacing traditional methods such as posted letters.
Currently, the NHS sends an estimated 50 million letters annually.
The Department of Health and Social Care confirmed that patients without access to the NHS app—particularly elderly or digitally excluded individuals—will continue to receive SMS messages first, with letters as a...










